Satya's blog - Suncom databases

How many separate databases does it take to screw in a customer? Or, how many does Suncom have? They misspelled my name (of course) when I first subscribed. Then I asked them to correct it. They did -- now it shows up correctly in one place but wrong everywhere else, including my paper bill.

About a month ago I switched plans from the Unplan to the Unplan. (Yes. It reduces the monthly bill and gets me a new phone.) That seems to have confused them. To begin with, they charged me about $160 instead of the $90-ish it should have been. After calling them, they credited the amount, or fixed it, or whatever. but their online bill thingy still shows the wrong amount.

Then they did a EFT off my credit card. Correct. They did it for about $90. Correct. So why does the online bill thingy still show that I owe about $160? Only one explanation -- separate databases that don't talk to each other. Sigh.