Satya's blog - Text on web sites

Jakob Nielsen says "In real life, users often suffer under tiny text and websites that add insult to injury by not letting users resize the words."

That leads me to an annoyance: some corporate web sites have a "text resize" link, usually accompanied by a "+/-" or "Bigger font/smaller font" links. These are usually Javascript triggers to resize the text. The annoying thing is, that's not the web site's job!! That's your web browser's job, to resize text to your liking. Most web browsers have this function.

The annoyance becomes a pain when a "customer" requests the same function on a web site I make, because "BigCompany does it why can't you." It's not that I can't. I *won't*. You hired a systems analyst, not a code monkey.